returns
not quite right? you can return any order within 14 days of delivery, for any reason.
for christmas, orders placed between 1 nov and 24 dec can be returned until fri 15 jan 2027.
start a return
send us your order number and email. it’s on your receipt email and on the packing slip in your parcel.
or email hello@paumierstudio.com with your order number.
how it works
- send us your order number within 14 days of delivery, or by fri 15 jan 2027 for christmas orders placed between 1 nov and 24 dec.
- we reply within one business day with where to send the gloves.
- send them back by a tracked service and keep your proof of postage. return postage is paid by you unless the pair is faulty, in which case we send you a prepaid label.
- we refund your original payment method within 14 days of the pair arriving back, or of you sending us proof of postage if that comes first.
gift orders are refunded to the person who paid for them.
questions
how long do i have to return my gloves?
any order can be returned within 14 days of delivery, for any reason. try your gloves on as you would in a shop, because we can reduce a refund for a pair that's been worn beyond that. for christmas, orders placed between 1 nov and 24 dec can be returned until fri 15 jan 2027.
how do i start a return?
send us your order number and email with the form on this page, or email hello@paumierstudio.com. we reply within one business day with where to send the gloves.
who pays for return postage?
you do, and please use a tracked service. if the pair is faulty, we send you a prepaid label instead.
when will i get my refund?
we refund the original payment method within 14 days of the pair arriving back, or of you sending us proof of postage if that comes first.
can a gift be returned?
yes, within 14 days of delivery. gift orders are refunded to the person who paid for them. for christmas, orders placed between 1 nov and 24 dec can be returned until fri 15 jan 2027.
can i exchange a pair for another colour?
we don’t do exchanges, so return the pair for a refund and order the colour you’d like.
the full detail is in delivery & returns and our terms of sale.